Warranty

Quality and tradition

For over 17 years, Valmand® has demonstrated the commitment to supply high quality diamonds, superior jewelry and services. We are behind every single piece of jewelry with our friendly customer policies, designed to offer satisfaction and to make Valmand® the jeweler one can count on for a lifetime.

At Valmand®, we subject every piece of jewelry to rigorous quality tests. Every jewel is executed in our workshop using premium materials and state-of-the-art technology. We carefully inspect every pretious stone to ensure that it meets our strict criteria before delivery.

In the rare situation you find the smallest imperfection, we invite you to send the jewelry back to us to be verified by one of our specialists. If the imperfection was caused during the manufacturing process, we replace or repair the element free of charge. If technicians find that the damage is due to wrong usage or external intervention, we will repair the product at cost.

24 months Warranty

Our 24 months warranty is valid from the date of purchase and includes the inspection of each component part, modification of the rings measure and professional maintenance.

During this time, we're here to provide you with professional beautification services, careful inspection of components, and even a free ring resizing.

If you experience any problem or defect in compliance, please contact us and we will take steps to remedy the situation. We are here to provide you with the perfect jewelry purchasing experience and to ensure that you will be completely satisfied with our products.

GIA certified diamonds

Colorless diamonds with a minimum weight of 0.30ct are checked and certified by GIA (Gemological Institute of America Inc.). This is a globally recognized non-profit organization that attests to their authenticity and quality.
The certificate can be accessed on the GIA official page or from the phone application by entering the unique series of the diamond. For more information visit the GIA dedicated page

Carefully selected precious gemstones

The precious stones we work with are bought directly from the stock exchange, and are carefully selected by our team. These precious stones are first subjected to a number of tests to establish their balanced price, meant to satisfy both parties. We do not sell or execute jewelry with synthetic stones!

Maintenance

We consider that professional maintaining of your fine jewelries is essential to ensure their beauty and longevity. Here, at Valmand®, we offer free repair, professional cleaning services and inspections of the component parts during the period of warranty. Our complete services include cleaning and polishing, rhodium replating (for white gold) and diamonds and gemstone tightening. For more details about our free services, please contact a Valmand® diamond and jewelry expert.