PRODUCT RETURN POLICY
We stand behind every jewelry we create and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 14 days, for a full refund or exchange - no questions asked.
For custom made jewellery (customer specifications), we can provide a refund if it is found to be non-compliant with the quality standard. In the unlikely event that you are unhappy with your order, please don’t hesitate to contact us at sales@valmand.com and we will do our best to assist you.
Returned jewelry must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Valmand® will not be accepted.
Upon receipt of items, the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).
We will process your refund within 2-14 days of receipt. Your credit card company may take 1-7 working days to credit your account.
COPYRIGHT
All materials (photos, images, models, information etc.) used on the website www.valmand.com belong to Valmand Italia SRL as intellectual property. To use the rights or to report the violation, please send an email to sales@valmand.com
USERS 'OBLIGATIONS
The user undertakes not to use the site www.valmand.com for illegal purposes and to respect the intellectual property rights on the information or the content on it. Also, he undertakes not to post on the site materials that might be considered offensive and/or illegal and not to violate his/her security. Cases that do not comply with these terms could be brought to justice. The user undertakes not to take legal action or to make Valmand® damages for claims made by third parties or for losses incurred as a result of ignoring these conditions.
PROMOTIONS
Promotion rules are set by Valmand®, and are displayed on the site and applied to orders made during their validity period, within the available stock limit. Valmand® may cancel a promotion at any time without the need to inform the User in advance.
GUARANTEES
Valmand® is not responsible for the information and services provided by third parties or for links to other sites.
JURISDICTION
The existing legislation on the territory of Italy governs the present contract and any dispute therein. These conditions may be modified at any time, without the need for prior notice to the User, being considered as accepted by the User after their display on the site.
In legal terms
GENERAL TERMS AND CONDITIONS OF USE
Access and navigation on this site is de facto considered acceptance of the conditions of use described below. The user agrees to use the information and services on this site for legal purposes only. The user undertakes: not to modify, transmit, distribute, publicize, display, reproduce, license, create derivative works, transfer or sell any information or services obtained from or through this site; not to use or permit any third party to use the information and services available on the Valmand® site to transmit or receive material that is in breach of legal provisions in force or has obscene, abusive, vulgar, defamatory, offensive, threatening, infringing any intellectual property right or affects the privacy of another person, urges racial, ethnic or any other offensive hatred; not to perform cracking or hacking, or "Denial of Service" attacks. Users who violate the security of systems or networks will be prosecuted in court, civil and criminal.
The user agrees to waive liability and not to act Valmand® in court on any claim made by a third party arising out of the use of Valmand® 's service or communication network by the User and in respect of any loss (direct, indirect, consequential or otherwise), costs, actions, lawsuits, claims, expenses (including court costs) or other liability incurred in any way or directly caused by Valmand® as a result of the breach; or User ignoring these conditions.
The user expressly understands and agrees with the following statements: The use of the services and information presented on our site is at our own risk. The services and information presented on our site are provided on a "as is" or "as available" basis. Valmand® is not responsible for any loss suffered by the User, whether direct or indirect, resulting from or in any way related to the use or performance of the Service, of this Website or its websites. Valmand® sets his own rules for the promotions and competitions he organizes. These regulations are made known to potential participants only through their own site. The promotions benefit only those orders that strictly follow the rules posted on the site. Also, promotions apply only to orders that are registered by the company during the time the promotion is valid and only within the available stock limit. Valmand® does not guarantee the stock availability of promotional products and may interrupt or cancel it at any time without prior notice. Valmand® and its suppliers do not assume responsibility for printing or display mistakes in terms of prices, features, images, etc. In the event that the product's price or some features of the product have been mistakenly entered into our databases, or misplaced and the delivery has not yet taken place, our company grants the right to cancel the delivery of the product and to notify the customer in the most shortly about the error.
Valmand® offers no guarantee that: the services and information presented on our website meet all your requirements, the services and information presented on our site are provided uninterrupted, timely, secure or error free of any program error corrected services and information presented on our site that are made available to users are free from viruses or other components that could harm users and can not be responsible for any action based on that information or services Any material downloaded or otherwise obtained by using the services and the information provided by Valmand® is at its discretion and can only be used at the user's own risk. The user is the only person responsible for possible damage to the computer from which services and information are accessed, or other data loss that may result from the download of any material. No advice or other oral or written information obtained by the Valmand® User through the Service creates a warranty that is not expressly provided for under the terms of the provision of telecommunication services.
The user acknowledges that Valmand® does not provide any guarantees regarding the security of the information passing through its communications network and the Internet. Any inclusion of links to other sites or networks is done solely for the benefit of the User and does not in any way imply Valmand® 's liability for the material available on or through those sites or networks or any association with their operators. The user accesses those sites and uses their products and services exclusively at their own risk. Valmand® does not warrant that the services or materials provided by third parties are acceptable and available in any area of Italy. If the User accesses other content or services on third-party sites, Valmand® is not responsible for compliance by the User with local laws or other applicable laws in those countries. The user expressly acknowledges that all stylized representations, all logos and associated symbols and combinations thereof with any word or graphic symbol used on this site are trademarks of Valmand® or its affiliates and / or affiliated and protected by applicable law. Changes in Terms - Valmand® may change these terms at certain time intervals without notifying the User. Such modifications will be brought to the attention of the User by displaying on www.valmand.com. Changes made in this way are considered to be accepted by the User if he continues to use the services and information after displaying them on the website. Jurisdiction. By accessing this site, the User accepts that this agreement and any dispute related to it are governed and construed in accordance with the laws of Italy and the User admits to submit to the exclusive jurisdiction of the courts of the territory of Italy. If the User accesses this site outside of Italy, he makes it at his own risk and is solely responsible for complying with the laws of the territory in which he is located.
TERMS AND CONDITIONS FOR SALE (TCGV)
Article 1 - PURPOSE
The General Terms and Conditions of Sale (hereafter TCGV) will apply to all sales of goods and services by Valmand® via the virtual store www.valmand.com to the Buyer and may be modified only with the express written consent of both parties.
Article 2 - DEFINITIONS
In this TCGV, the following terms will mean: Buyer: person, firm, company or other legal entity issuing an Order. Seller: Valmand Italia SRL, having its registered: Via Vecchia Ferriera 70 36100 Vicenza VI Italy with Company Number IT04421050248. Goods and Services: any turnkey project, equipment, materials and / or part thereof or service, including the documents and services mentioned in the Order or otherwise related thereto to be provided by the Seller to the Purchaser. Order: An electronic document that acts as a form of communication between the Seller and Buyer through which the Seller agrees to deliver the Goods and Services and the Buyer agrees to receive these Goods and Services and make their payment. Contract: an order confirmed by the Seller. Intellectual Property Rights (hereinafter IPR): all intangible rights such as know-how, copyright and copyright, database rights, design rights, model rights, patents, trademarks and domain name records. Specifications: All specifications and / or descriptions of Goods and Services as specified in the order.
Article 3 - CONTRACT DOCUMENTS
By placing an electronic or telephone order on the above mentioned site, the Buyer agrees with the form of communication (by phone or e-mail) through which the Seller carries out its operations. The order will be composed of the following documents, in order of importance: Order (together with clear delivery and billing details) and its specific conditions Buyer specifications (where applicable) If the Seller confirms the order, this will imply a full acceptance of the terms of the Order. Acceptance of the order by the Seller is considered to be completed when there is a verbal (phone) or electronic (e-mail) confirmation from the Seller to the Buyer without requiring a receipt from the Seller. The seller does not at any time consider an unconfirmed order as having the value of a Contract.
Article 4 - VALIDITY
This Agreement enters into force upon confirmation of the Order by the Seller. Confirmation is made by phone or e-mail. The General Terms and Conditions of Sale will be the basis of the Contract thus concluded, in addition to being the Guarantee Certificate issued by the Seller or a vendor thereof.
Article 5 - EXTENSION OF SELLER OBLIGATIONS
5.1 The Seller will use his professional and technical knowledge to achieve the result stipulated in the Order and deliver the Goods and Services that meet the Buyer's requirements, needs and specifications;
5.2 The information presented on the Seller's website is for information and may be modified by the Seller without prior notice. Also, for reasons of space and consistency of the information structure, product descriptions may be incomplete but the seller makes efforts to present the most relevant information in order for the product to be used in the parameters for which it was purchased;
5.3 Communicating with the store - it can be done by interacting with it, posting opinions on products or communicating through the addresses mentioned in the "Communication" section. Site exclusions or ignored opinions or appeals containing insulting or inappropriate language will be excluded. The seller has the freedom to manage the information received without having to justify it.
Article 6 - MOVEMENT AND SUBCONTRACTING
The seller may assign and / or subcontract a third party for services that comply with the order, informing the Purchaser, and no agreement is required. Seller will always be liable to Buyer for all contractual obligations.
Article 7 - INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS (IPR)
Buyer understands the intellectual property right and will not disclose to a third party or make public (via the Internet or media) any of the information received from the Seller. Also, the site name and graphics are trademarks of Valmand® property and can not be downloaded, copied or used without the written permission of the owner.
Article 8 - DEFINITIONS OF PENALTIES
If the delivery and / or commencement of the Order can not be observed, the Seller is obliged to notify the Buyer of the estimated delivery completion time. Buyer will be entitled to claim additional damages from the Seller, when permitted by law, in the event of the Seller's failure to complete or complete the performance of the Contract in accordance with established deadlines. If the Seller receives erroneous information related to billing or delivery of the products, a new ordering deadline will be set within three business days. If the goods do not deliver on the due delivery dates, the seller shall incur default and non-delivery penalties of 0.015% per day of delay, calculated on the value of the undelivered goods.
Article 9 - INVOICING - PAYMENT
The price, payment method and payment term are specified in the Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer's obligation being to provide all the information required to issue the invoice in accordance with the legislation in force.
Article 10 - RISKS AND RESPONSIBILITIES OF DELIVERY
The Seller undertakes to dispatch the Goods and Services in a door-to-door system to the Buyer and ensures a 24-hour term or exceptionally 48 hours after the Order is placed in Delivery status, which can be consulted in the personal account created by the Buyer on the previously mentioned site. Under exceptional circumstances (weather, road conditions, accidents, etc.), the Seller will inform the Buyer of the delay and provide an estimated delivery time. TRANSPORT - PACKAGING: Unless agreed to by Seller and Buyer differently, the Seller discharges the risks and responsibilities associated with the Goods and Services when handed over to the domestic courier company (eg DHL) with which the Seller collaborates or to the Buyer's representative. The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents. The Seller will deliver the Goods and Services on the territory of Italy. In case of damaged goods, quantitative and / or qualitative deficiencies will be replaced and / or completed accordingly.
Article 11 - ACCEPTANCE
Acceptance will be made when the Goods and Services conform to the features mentioned in the Order. If the Buyer discovers that the Products delivered or the Services provided are not in compliance with the specifications, the Seller will bring the Products and Services into compliance within a maximum term equal to the Order Execution Time - mentioned in the product description page, without imputing to the Buyer any costs related to these operations.
Article 12 - GUARANTEES
Gold products will be sold with their own warranty and gold alloy title of 585 ‰ , 750 ‰ or platinum 950‰. The goods will also be accompanied by the invoice, the quality certificate issued by the supplier or by the customer, as well as other documents required by the legislation in force. In addition to any other warranties provided for by applicable and detailed laws in the Warranty Certificate issued by the Seller, it warrants the Buyer against any non conformities that may affect the whole or part of the Goods and Services, except for normal wear and tear.
Article 13 - PROPERTY TRANSFER
Property on the Goods and Services will be transferred at the time of delivery to the Buyer at the location indicated in the Order (by delivery - receipt of the receipt of the transport document provided by the courier or the signature on the tax invoice for deliveries made at the Seller's premises). In the case of delivery by courier, it is not authorized by the Seller to allow the Buyer to open parcels before signing the delivery, but only after signing the delivery and payment of their possible counter value. The seller can not be held responsible for the contents of the shipped packages unless there is a document concluded by the Buyer and the courier's representative who made the delivery.
Article 14 - RESPECT OF LAWS AND STANDARDS
The Seller will comply with all applicable laws, regulations and ordinances regarding its contractual performance, including but not limited to: manufacturing, assembling, handling, shipping, storing, packaging or delivering Goods and Services and applicable to health, safety, environment.
Article 15 - RESPONSIBILITY
The Seller may not be liable for damages of any kind that the Purchaser or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular loss of products. The seller will be liable if the subcontractors and / or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.
Article 16 - BREAKING - TERMINATION
If Seller fails to perform its obligations, the Buyer will notify Seller of such non-fulfillment. An action plan will be validated between the Parties within 3 business days of notification. The Buyer can cancel an Order only before it enters the production / subcontracting schedule. Otherwise, the order will be subject to Return of Goods, mentioned on the Seller's website.
Article 17 - MAJOR STRENGTH
Neither party shall be liable for non-performance of its contractual obligations if such non-execution is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and can not be avoided.
ARTICLE 18 - APPLICABLE LAW - JURISDICTION
This contract is subject to Italian law. Any litigation arising out of the performance and performance of this agreement will be settled amicably, and if no agreement is reached in this way, the competent courts of the Seller's premises will be seized.
Article 19 - MISCELLANEOUS PROVISIONS
If one or more of the provisions of these TCGVs are in conflict with any applicable legal requirement, those provisions shall not be applied and the Parties shall endeavor to agree on new provisions that comply with the spirit of the original provisions. The parties to the contract will be considered independent cantractants and neither of the parties is given the right or authority to assume or create any obligation on account of or to the detriment of the other. The terms and conditions of this agreement supersede any prior written or verbal agreements between the Parties regarding the subject of this Agreement and may not be altered or changed except by written agreement signed by both parties. By agreeing to these Terms and Conditions, the client fully assumes these risks.
